Contact Us

Please contact us via the following email address: enquiries@wovenworld.co.uk, or use our Support page to submit your comments.

If you would prefer to phone us our number is:Tel. +44 (0) 870 385 1086

Our postal address is: WovenWorld, Timelines Ltd., P O Box 5588, Thatcham, Berkshire, RG19 8XY, United Kingdom

Security/Warranty/Refund Policy

WovenWorld accepts most debit/credit cards, with the exception of American Express. If for any reason you would prefer not to use our on-line card facilities then we are happy to accept a cheque instead.

Return/Refund Policy

In the unlikely event that you are not satisfied with your order from WovenWorld please inform us within seven days of receiving the goods. Provided the goods are returned to us undamaged and in their original packaging within fourteen days of your receipt we will either refund the full sales value or, in the case of damaged items, replace the goods. Customers' statutory rights are not affected by these policies.

Delivery Information

Delivery to mainland UK addresses is free of charge. Delivery charges to other destinations vary according to distance and the weight of the goods and these are automatically calculated at time of check-out. Please contact us if you have specific delivery requirements.

WovenWorld aims to deliver goods within fourteen days of ordering. On some items this may not be possible in which case we will notify you of the expected delay.

Privacy Statement

We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information and you don't have to re-enter the same information upon returning to the site.

Our site uses an order form for customers to request information, products and services. We collect visitors' information and unique identifiers and contact information from the order form is used to send orders and information about our company and products to our customers.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

We do not share or sell any information about our visitors to any other commercial organisations and we do not store financial information such as credit card numbers. We employ the most advanced methods available to ensure all data is fully protected.